Regulatory Information

Insurance

As required under the Solicitors Regulation Authority Indemnity Insurance Rules, Nellen has professional indemnity insurance. That insurance is with Travelers Insurance Company Limited of Exchequer Court, 33 St Mary Axe, London, EC3A 8AE, United Kingdom for the legal services we provide.

Complaints

Our aim is to provide a legal service of the highest quality. If you are dissatisfied with our work, or wish to make a complaint, you should raise it as soon as possible with the principal. A copy of our complaints handling procedure is available on request. We make every effort to deal with and resolve any complaint as quickly as possible.

If you are dealing with us as a private individual or are a very small business, charity, club or trust you may be entitled to ask the Legal Ombudsman to resolve your complaint if you are not satisfied with our handling of your complaint or if your complaint has not been resolved within eight weeks. Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint. Details on how to contact the Legal Ombudsman and further information on the procedures involved can be found at http://www.legalombudsman.org.uk.

If your complaint relates to fees incurred in England & Wales, you may be entitled to apply to the court for an assessment of your bill under Part III of the Solicitors Act 1974.

Solicitors Regulation Authority

Nellen is regulated and authorised by the Solicitors Regulation Authority (SRA) and governed by the SRA handbook.

The Law Society of England and Wales is the designated professional body for the purposes of the Financial Services and Market Act 2000 but responsibility for regulation and complaints handling has been separated from the Law Society's representative function. The SRA is the independent regulatory body and the Legal Ombudsman is the independent complaints handling body.

Financial Services and Markets Act 2000

Nellen is not authorised under the Financial Services and Markets Act 2000 to provide financial services and products. As we are regulated by the Solicitors Regulation Authority, we can offer or provide certain financial investment services to our clients if incidental to the legal services being provided.

Terms of Engagement

The terms on which we supply our legal services to clients are set out in our standard terms and conditions of business which we normally ask our clients to sign. A copy of our standard terms and conditions is available on request.

Our terms and conditions include a limitation of our liability up to a maximum of 2 million for any claim or series of related claims.

 

35 Piccadilly, London W1J 0DW.
TEL +44 (0)20 7499 8122 FAX +44 (0)20 7434 1196
NELLEN is authorised and regulated by the Solicitors Regulation Authority SRA No: 72911.