Regulatory Information
Insurance
As required under the Solicitors Regulation Authority Indemnity Insurance Rules, Nellen has professional indemnity insurance. That insurance is with Miller Insurance Services LLP, 70 Mark Lane, London EC3R 7NQ, United Kingdom for the legal services we provide.
Complaints
Our aim is to provide a legal service of the highest quality. If you are dissatisfied with our work, or wish to make a complaint, you should raise it as soon as possible with the principal. A copy of our complaints handling procedure is available on request. We make every effort to deal with and resolve any complaint as quickly as possible.
If you are dealing with us as a private individual or are a very small business, charity, club or trust you may be entitled to ask the Legal Ombudsman to resolve your complaint if you are not satisfied with our handling of your complaint or if you complaint has not been resolved within eight weeks. Normally you will need to bring a complaint to the Legal Ombudsman within 12 months of receiving a final written response from us about your complaint. Details on how to contact the Legal Ombudsman and further information on the procedures involved can be found at http://www.legalombudsman.org.uk.If your complaint relates to charges incurred in England & Wales, you may be entitled to apply to the court for an assessment of your bill under Part III of the Solicitors Act 1974.
Solicitors Regulation Authority
Nellen is regulated and authorised by the Solicitors Regulation Authority (SRA) and governed by the SRA handbook.
The Law Society of england and Wales is the designated professional body for the purposes of the Financial Services and Market Act 2000 but responsibility for regulation and complaints handling has been separated from the Law Society's representative function. The SRA is the independent regulatory body and the Legal Ombudsman is the independent complaints handling body.
Financial Services and Markets Act 2000